Delivery Policy
Direct Sealants Ltd for the most part uses a reliable courier Interlink Express to ensure all our products are delivered in a quick, smooth and safe manor.
Delivery times may vary for each product however you will be notified after purchase if the product has a long lead time. Generally if your order is placed before 12am you may get your purchase within 2-3 days, however any later than 12am may be an extra days delivery time.
We ensure all packages arrive in a good quality and any loses must be reported as soon as possible, so we can chase the courier and allow a replacement.
Please note that some deliveries may come direct from the supplier company therefore delivery times and couriers may change.
Direct Sealants does not take liability for goods not being delivered in time for the buyers scheduled work dates. The buyer should contact us at 01268 728444 to ensure the goods will be delivered in time.
Direct Sealants does not offer a free return policy, once goods have been returned to our address we can issue a full refund of the amount paid to us.
Please note images of products may not be accurate to how they are designed, we use the most recent images, however the products are continually being rebranded or changed.
Ireland and Off Shore Scotland
Direct Sealants does not deliver to off-shore UK. Only Mainland UK.
Deliveries to Ireland and Off Shore Scotland may take up too 5 days. If the recipient isn’t in to receive the goods on date of delivery, you may collect from your local depot or pay an additional £35.00 for redelivery.
Texts Relating to Delivery
If you provide us with your mobile number, we may text you to update you on the progress of your delivery.
This service is provided through our carrier Interlink Express. You therefore agree, when providing your mobile number, that we can provide Interlink Express with your number solely for the purpose of these updates. We will not charge you for these texts, although your network may charge you to receive these texts.
21 Day Money Back Guarantee and Cancellations
If you are unhappy with the products we will replace or refund them only if you apply within 21 days from your order. We will not accept used or self damaged goods. In some cases we will collect free of charge using our courier DPD,, inspect the goods and come back to you with a statement which will inform you whether or not you are subject to the money back or replacement guarantee. To apply please email tom@directsealantsltd.co.uk with a full statement and information on the problem with our product and your preferred service.
If you need to cancel an order it must take place before 5pm on the day you ordered. As all products will be sent out at 5pm with no cancellation option available. The funds may take up to 7 days to enter back into your account.
